Shipping policy
SHIPPING POLICY
Last updated: September 17, 2026
1. DELIVERY AREA
STILL currently ships within Morocco.
Orders are delivered to the shipping address provided by the customer during checkout.
At this time, international shipping is not available unless otherwise expressly indicated on our website.
2. DELIVERY TIME
Our usual estimated delivery time is:
24 to 48 business hours.
Delivery times may vary depending on the destination, product availability, public holidays, periods of high order volume and circumstances outside our reasonable control.
The delivery timeframe displayed or communicated to you is an estimate unless a specific binding delivery date has expressly been agreed.
In accordance with applicable Moroccan consumer protection law, unless otherwise agreed with the customer, an order will in any event be performed within the maximum period required by law.
3. SHIPPING COSTS
Applicable shipping costs are displayed during checkout before you confirm your order.
From time to time, STILL may offer free shipping or other promotional shipping offers.
Where such an offer applies, the applicable conditions and any minimum order value will be displayed on www.stillbasics.com at the time of purchase.
The shipping conditions displayed at checkout at the time the order is placed will apply to that order.
4. ORDER CONFIRMATION
Once your order has been placed, an order confirmation will be sent to the email address provided during checkout.
Please make sure that your email address, telephone number and delivery address are complete and accurate.
If you notice an error in your delivery information after placing your order, please contact us as soon as possible at:
hello@stillbasics.com
We will do our best to update your information before the order is dispatched, but we cannot guarantee that changes can be made once the order has entered the delivery process.
5. DELIVERY
Orders are delivered through third-party delivery partners.
The customer should ensure that the telephone number provided during checkout is valid and that someone can receive the order at the delivery address when required.
The delivery partner may contact you by telephone in order to arrange or complete delivery.
6. DELIVERY DELAYS
Although we aim to deliver orders within our usual estimated timeframe, delays may occasionally occur.
Possible causes may include:
- exceptional order volumes;
- public holidays;
- delivery partner disruptions;
- severe weather;
- incomplete or incorrect delivery information;
- difficulty contacting the recipient; or
- other circumstances outside our reasonable control.
If you experience an unusual delay with your order, please contact us at:
hello@stillbasics.com
We will assist you in checking the status of your delivery.
Nothing in this policy limits any mandatory rights available to consumers under applicable Moroccan law.
6. INCORRECT OR INCOMPLETE DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information when placing an order.
If an order cannot be delivered because the address, telephone number or other information provided by the customer is incorrect or incomplete, we may contact the customer to arrange another delivery attempt.
Where permitted by applicable law, additional delivery charges resulting directly from incorrect information supplied by the customer may be charged before a new delivery attempt is arranged.
7. FAILED DELIVERY
If delivery cannot be completed, the delivery provider may make another delivery attempt or contact you to arrange delivery.
If you experience any problem receiving your order, please contact us at:
hello@stillbasics.com
and include your order number.
8. PRODUCT UNAVAILABILITY
In the exceptional event that a product becomes unavailable after you have placed your order, we will inform you as soon as possible.
If the unavailable product has already been paid for and we are unable to fulfil the order, the applicable amount will be refunded in accordance with Moroccan consumer protection law and our Returns & Refunds Policy.
We will not substitute an unavailable product with another product without your agreement.
9. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when you receive it.
If your order arrives damaged, defective or if you receive an incorrect item, please contact us as soon as possible at:
hello@stillbasics.com
Please include:
- your name;
- your order number;
- a description of the issue; and
- photographs where relevant.
We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.
10. RETURNS
Shipping and delivery terms relating to returned products are governed by our Returns & Refunds Policy.
For return instructions, please contact:
hello@stillbasics.com
before sending an item back to us.
11. CONTACT
For any questions regarding shipping or delivery, please contact:
STILL
IN CARE STUDIO SARLAU
Email:
hello@stillbasics.com
Telephone:
+212 6 64 31 45 49
Address:
304 Boulevard Brahim Roudani
20330 Casablanca
Morocco
Website:
www.stillbasics.com
