Terms of service
TERMS OF SERVICE
Last updated: September 17, 2026
OVERVIEW
Welcome to STILL.
This website and online store are operated by IN CARE STUDIO SARLAU, trading under the brand STILL. Throughout the site, the terms “we”, “us” and “our” refer to IN CARE STUDIO SARLAU / STILL.
STILL operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the “Services”).
Our online store is powered by Shopify, which provides us with the e-commerce platform that enables us to offer the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services or purchase products from us.
Please read these Terms of Service carefully before using our website or placing an order.
By accessing or using our Services, and where applicable by confirming an order, you agree to these Terms of Service and to our Privacy Policy.
Our Privacy Policy is available at:
https://www.stillbasics.com/policies/privacy-policy
Our Returns & Refunds Policy is available at:
https://www.stillbasics.com/policies/refund-policy
If you do not agree with these Terms or our Privacy Policy, you should not use the Services.
Nothing in these Terms is intended to exclude, restrict or limit any mandatory rights granted to consumers under applicable Moroccan law.
SECTION 1 - ACCESS AND ACCOUNT
By using the Services and placing an order, you confirm that you are legally capable of entering into a contract under the laws applicable to you.
If you are under the legal age of majority, you may only use the Services with the involvement and consent of a parent or legal guardian where required by law.
To access certain features of the Services or purchase our products, you may be asked to provide information including your name, email address, telephone number, billing information, payment information and delivery address.
You agree to provide information that is accurate, current and complete and to update it when necessary.
If you create a customer account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.
You may not transfer, sell, assign or license your customer account to another person.
SECTION 2 - OUR PRODUCTS
STILL offers clothing and fashion products through our online store.
We make every reasonable effort to display and describe our products accurately, including their colours, materials, fit, dimensions and other relevant characteristics.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and other technical factors.
Such variations do not affect the essential characteristics of the product.
Product photographs and visual content are intended to provide the most accurate representation reasonably possible but are not contractually binding as to minor visual differences.
Product descriptions, prices and availability may be updated from time to time.
Products are offered subject to availability.
We reserve the right to discontinue a product or limit quantities where reasonably necessary, including due to stock availability, operational requirements or geographic delivery restrictions.
Nothing in this section limits any statutory rights you may have in relation to defective, damaged, incorrect or non-conforming products.
SECTION 3 - ORDERS
When you place an order through www.stillbasics.com, you are making an offer to purchase the products contained in your order.
Before submitting your order, you will have the opportunity to review the products selected, quantities, sizes or variants, delivery information, pricing and any applicable delivery charges.
After placing your order, you will receive an order confirmation using the contact information provided at checkout.
We may refuse or cancel an order where there is a legitimate reason to do so, including:
- product unavailability;
- inability to process or verify payment;
- suspected fraudulent activity;
- an obvious pricing or product information error;
- incorrect or incomplete customer information;
- inability to deliver to the address provided; or
- a legal or regulatory requirement.
If an order that has already been paid for is cancelled by us, any amount due to you will be refunded in accordance with applicable law.
Please review your order carefully before submitting it.
If you wish to cancel or modify an order after placing it, please contact us as soon as possible at hello@stillbasics.com.
We cannot guarantee that a modification can be made once an order has entered preparation or shipping.
Your rights to return or exchange products are described in our Returns & Refunds Policy:
https://www.stillbasics.com/policies/refund-policy
Products purchased through our consumer website are intended for personal or household use and not for unauthorised commercial resale.
SECTION 4 - PRICES, BILLING AND PAYMENT
All prices displayed on www.stillbasics.com are stated in Moroccan dirhams (MAD).
The applicable price is the price displayed when the order is placed.
The total amount payable, including any applicable taxes, mandatory charges and delivery fees, will be displayed to you before final confirmation of your order.
Delivery charges, where applicable, are displayed separately during the ordering process.
Prices, promotions and discounts may change from time to time without affecting orders that have already been confirmed.
Promotional offers may be subject to separate conditions. Where specific promotional conditions apply, those conditions will govern the relevant promotion.
The payment methods currently available will be displayed during checkout.
Online card payments may be securely processed by our payment service provider, including Payzone where this payment option is offered.
We do not directly store your complete payment card details.
Where Cash on Delivery or another payment method is offered, the applicable conditions will be displayed during checkout.
You agree to provide accurate and complete payment and billing information and confirm that you are authorised to use the payment method selected.
Payment remains subject to validation by the relevant payment provider or financial institution.
SECTION 5 - SHIPPING AND DELIVERY
STILL currently delivers to eligible addresses in Morocco through third-party delivery partners.
The delivery options and applicable charges are displayed before you confirm your order.
Our usual estimated delivery timeframe may be approximately 24 to 48 business hours, depending on the destination, product availability, order processing and the delivery service used.
These timeframes are estimates unless a specific binding delivery date has expressly been agreed.
Delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, exceptional demand, public holidays or force majeure events.
We will nevertheless remain responsible for the proper performance of our obligations in accordance with applicable law.
Except where otherwise agreed with the customer, orders will be performed within the maximum period required by applicable Moroccan consumer law.
You are responsible for providing a complete and accurate delivery address and telephone number.
If delivery cannot be completed because the information supplied by you is incorrect or incomplete, additional delivery arrangements or charges may apply where permitted by law.
Please contact us at hello@stillbasics.com if you experience a problem with your delivery.
SECTION 6 - RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, refunds and the exercise of your statutory right of withdrawal are governed by our Returns & Refunds Policy:
https://www.stillbasics.com/policies/refund-policy
For online purchases subject to Moroccan consumer protection law, consumers generally have a statutory right of withdrawal within the period provided by applicable law, subject to the applicable conditions and exceptions.
Nothing in these Terms or in our Returns & Refunds Policy limits any mandatory consumer rights relating to defective, damaged, incorrect or non-conforming products.
For any return or exchange request, please contact:
hello@stillbasics.com
SECTION 7 - INTELLECTUAL PROPERTY
The Services and their content, including but not limited to the STILL name, branding, logos, texts, product descriptions, photographs, images, graphics, illustrations, designs, videos, audio, website layouts and other original content, are owned by or licensed to IN CARE STUDIO SARLAU and are protected by applicable intellectual property laws.
You may use the Services for your personal and non-commercial use only.
Unless expressly authorised by us or permitted by law, you may not reproduce, copy, modify, distribute, publish, display, transmit, commercially exploit or create derivative works from our content without our prior written permission.
Nothing in these Terms grants you any ownership, licence or other intellectual property rights in STILL, IN CARE STUDIO SARLAU, Shopify or any third-party content except where expressly stated.
The Shopify name and associated trademarks belong to Shopify and/or its affiliates.
All other trademarks, names and intellectual property appearing through the Services remain the property of their respective owners.
SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide you with access to tools or services supplied by third parties that we do not directly control.
Where third-party tools are provided, they may also be subject to the third party’s own terms and privacy policies.
Your use of optional third-party tools is at your discretion and should be made after reviewing the terms applicable to those services.
To the extent permitted by applicable law, we are not responsible for third-party services outside our reasonable control.
We may introduce new features, tools or resources through the Services in the future. Unless otherwise stated, those features will also form part of the Services and be subject to these Terms.
SECTION 9 - THIRD-PARTY LINKS
The Services may contain links to websites, platforms or content operated by third parties.
We are not responsible for the content, accuracy, availability, security or practices of third-party websites that are outside our control.
If you leave our Services and visit a third-party website, you should review that third party’s applicable terms, conditions and privacy policies.
Any complaint, claim or question regarding products or services purchased directly from a third party should be addressed to that third party.
Nothing in this section limits any responsibility that cannot legally be excluded under applicable law.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
STILL is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with STILL.
By using the Services, you acknowledge and agree that Shopify is not the seller of products offered by STILL and is not responsible for the sales contract between you and STILL, except to the extent that Shopify may separately provide a specific service directly to you under its own terms.
Your contractual relationship for products purchased from www.stillbasics.com is with:
IN CARE STUDIO SARLAU
trading as STILL.
SECTION 11 - PRIVACY
Personal information collected through the Services is processed in accordance with our Privacy Policy:
https://www.stillbasics.com/policies/privacy-policy
Because our store is hosted on Shopify, Shopify may collect and process certain personal information in connection with your access to and use of the Services in order to provide its platform and related services.
Shopify’s applicable privacy information can be found at:
https://www.shopify.com/legal/privacy/app-users
Information necessary to provide our Services may also be processed by service providers acting on our behalf, including payment processors, delivery providers, technology providers and other partners.
Some service providers may process information outside Morocco.
Please review our Privacy Policy for further details regarding the collection, use, storage and sharing of personal information and the rights available to you.
SECTION 12 - FEEDBACK, REVIEWS AND USER CONTENT
If you voluntarily submit reviews, comments, ideas, suggestions, photographs or other content to us (“Feedback”), you confirm that you have the necessary rights to submit that content.
To the extent permitted by applicable law, you grant us a non-exclusive, worldwide and royalty-free right to use, reproduce, adapt, publish and display Feedback for purposes related to our business, Services, products, marketing and communications.
Where legally required, additional consent may be requested for certain uses.
You must not submit content that:
- infringes the rights of another person;
- is unlawful, defamatory, abusive or misleading;
- contains malicious software;
- impersonates another person; or
- otherwise violates applicable law.
You remain responsible for the content and accuracy of Feedback you submit.
We may moderate or remove Feedback where reasonably necessary, including where it violates these Terms or applicable law.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information appearing through the Services may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, availability, delivery charges or estimated delivery times.
We reserve the right to correct such errors and update inaccurate information.
Where an obvious error materially affects an order, we may contact you to seek confirmation or, where reasonably necessary, cancel the affected order.
If an affected order has already been paid and is cancelled by us, the applicable amount will be refunded.
Nothing in this section allows us to reduce any mandatory rights available to consumers under applicable law.
SECTION 14 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services:
(a) for any unlawful, fraudulent or malicious purpose;
(b) in violation of applicable laws or regulations;
(c) to infringe our intellectual property rights or those of another person;
(d) to harass, threaten, defame, abuse or unlawfully harm another person;
(e) to knowingly provide false or misleading information;
(f) to distribute spam, malware, viruses or other harmful code;
(g) to impersonate another person or organisation;
(h) to unlawfully collect or process another person’s personal information;
(i) to interfere with, damage or disrupt the operation or security of the Services;
(j) to circumvent security, access-control or anti-fraud measures; or
(k) to copy, scrape, extract or commercially exploit substantial portions of the Services without our permission, except where such activity is expressly permitted by applicable law.
We may restrict or suspend access to the Services where we reasonably believe these Terms have been materially violated, subject to applicable law.
SECTION 15 - AUTOMATED AGENTS
This section applies where software, automated services or artificial intelligence systems (“Agents”) access or interact with our Services on behalf of a user.
Automated access must comply with these Terms and with any technical restrictions, access controls, robots instructions or other reasonable security measures implemented on the Services.
Agents must not misrepresent automated activity as human activity where identification is reasonably required, circumvent CAPTCHAs or similar security mechanisms, or bypass measures intended to restrict automated access.
We may technically restrict automated access where reasonably necessary to protect the operation, security, content or users of the Services.
Nothing in this section restricts automated activity that we have expressly authorised or that cannot lawfully be restricted.
SECTION 16 - TERMINATION OR SUSPENSION OF ACCESS
We may suspend or terminate access to certain Services where reasonably necessary, including in the event of a material breach of these Terms, fraudulent activity, misuse of the website, security concerns or a legal requirement.
Termination or suspension of website or account access does not affect:
- orders already validly concluded, except where cancellation is permitted by law;
- amounts that are lawfully due;
- statutory consumer rights; or
- provisions of these Terms that by their nature continue after termination.
SECTION 17 - WARRANTIES
We make reasonable efforts to ensure that the Services are available, accurate and secure.
However, websites and online services may occasionally be interrupted or affected by technical problems, maintenance or circumstances outside our reasonable control.
To the fullest extent permitted by applicable law, we do not guarantee that access to the Services will always be uninterrupted or error-free.
Nothing in these Terms excludes or restricts any mandatory legal guarantee, consumer protection, warranty or remedy to which you are entitled under applicable law.
Products sold through STILL remain subject to all mandatory legal protections applicable to the sale of consumer goods.
SECTION 18 - LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms limits mandatory rights or remedies available to consumers under Moroccan law.
To the extent permitted by law, IN CARE STUDIO SARLAU / STILL will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that do not result from our breach of a legal or contractual obligation.
We remain responsible for our obligations arising from confirmed orders and for any liability that applicable law does not permit us to exclude.
Third-party providers, including Shopify, payment providers and delivery providers, may also have their own responsibilities under the terms governing the services they provide.
SECTION 19 - CUSTOMER RESPONSIBILITY
You are responsible for using the Services lawfully and in accordance with these Terms.
To the extent permitted by applicable law, you may be responsible for direct losses caused to us by your fraudulent, unlawful or intentionally harmful use of the Services.
Nothing in this section imposes liability on a consumer beyond what is permitted under applicable law.
SECTION 20 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or, where necessary, severed from these Terms.
The remaining provisions will continue to apply to the extent permitted by law.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
If we do not immediately exercise or enforce a right under these Terms, this does not mean that we have waived that right.
These Terms, together with the policies expressly incorporated into them, constitute the terms governing your use of the Services.
For purchases, the terms and policies applicable at the time your order is placed will govern that order, subject to any mandatory legal rights.
SECTION 22 - ASSIGNMENT
You may not transfer your contractual rights or obligations under these Terms where such transfer would be inconsistent with applicable law or the nature of your relationship with us.
We may transfer or reorganise our business, rights or obligations where permitted by law, provided that doing so does not reduce mandatory consumer rights or protections relating to an existing order.
SECTION 23 - GOVERNING LAW AND DISPUTES
These Terms and contracts concluded through www.stillbasics.com are governed by the laws of the Kingdom of Morocco, including applicable consumer protection and electronic transaction legislation.
In the event of a complaint or dispute, we encourage you to contact us first at:
hello@stillbasics.com
so that we can attempt to resolve the matter amicably.
If an amicable resolution cannot be reached, the dispute may be submitted to the competent courts determined in accordance with applicable Moroccan law.
Nothing in these Terms restricts any mandatory jurisdictional or procedural rights available to consumers.
SECTION 24 - HEADINGS
The headings used in these Terms are included for convenience and readability only and do not affect the interpretation of the provisions.
SECTION 25 - CHANGES TO THESE TERMS
You can review the current version of these Terms of Service at any time on this page.
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable law.
Where required by law, material changes will be communicated appropriately.
Changes will apply prospectively from the date indicated in the updated Terms.
An order already placed will remain governed by the Terms applicable at the time that order was placed, unless applicable law requires otherwise.
SECTION 26 - CONTACT INFORMATION
Questions regarding these Terms of Service, an order or our Services may be sent to:
STILL
Operated by IN CARE STUDIO SARLAU
Capital: 100,000 MAD
Registered Office:
304 Boulevard Brahim Roudani
20330 Casablanca
Morocco
RC Casablanca: 711867
ICE: 003882656000068
IF: 71774283
Email:
hello@stillbasics.com
Telephone:
+212 6 64 31 45 49
Website:
www.stillbasics.com
